At Mulberry Surgery the ground floor is all level so accessible to all patients and a disabled access toilet is available. If services on the first floor need to be accessed by a patient with a physical disability, we do have a lift.

See our disability access policy

Parking

There are a limited number of parking spaces at the surgery including dedicated spaces for blue badge holders. There are bus stops near the surgery and there is an area to secure bicycles.

Accessibility

The Practice has been specially designed to make it easier for disabled patients to visit; patients also have access to a disabled toilet.

See our disability access policy

Important

Both incoming and outgoing calls to the surgery may be recorded for training and quality purposes. Please make it clear to the member of staff you are speaking to if you do not wish this to happen.

Opening Hours

Our core services are open from 8am till 6.30pm from Monday till Friday (excluding bank holidays).

We also offer some booked appointments for certain specific services during early evenings and on Saturdays. We will let you know if we are able to offer you options for appointments at these times when we speak with you.

You can access us during these times:

Online: You can submit an online consultation request between 8am and 6.30pm from Monday till Friday (excluding bank holidays)
Phone: Our phone lines are open from 8am till 6.30pm from Monday till Friday (excluding bank holidays). If you are phoning with a more routine query please call between 8am and 12.30pm or 1.30pm and 6.30pm
In Person: You can also access our services and information in person at our sites – at St Marys Surgery, Telephone House Surgery, Mulberry Surgery & Victor Steet Surgery. If you are planning on visiting us to discuss a more routine query or request, please call in to one of our reception desks between 8.30am and 12.30pm or 1.30pm and 5.30pm

Out of Hours

Enhanced Access

Mulberry Surgery

We are pleased to be able to offer some surgeries outside of the above hours for those who find it difficult to attend for routine problems due to their working hours etc. These are on Wednesday evenings from 6.30pm and Friday mornings from 7.30am. Please ask the receptionist if you would like more information.

Victor Street Surgery

We offer extended access from 7.30am on Wednesday, Thursday and Friday.

Life Threatening

Call 999 or go to A&E now if:

you or someone you know needs immediate help
you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent But Not Life Threatening

Visit an urgent care centre if:

You have an urgent medical issue requiring on the day attention

Find your nearest Urgent Care Service

Non-urgent

Use NHS 111 if:

You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Find Us

Integrated Care Board

Hampshire and Isle of Wight ICB
Omega House
112 Southampton Road
Eastleigh
SO50 5PB
Visit the ICB website

Care Quality Commission
Rating: Good

St Marys Surgery
1 Johnson Street
Southampton
SO14 1LT

Telephone: 023 8033 3778

Telephone House Surgery
70-75 High Street
Southampton
SO14 2NW

Telephone: 023 8033 3778

Mulberry Surgery
7 St Denys Road
Southampton
SO17 2GN

Telephone: 023 8055 4161

Victor Street Surgery
Victor Street Shirley
Southampton
SO15 5SY

Telephone: 02380 706919

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Important

Opening Hours

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Enhanced Access

Mulberry Surgery

Victor Street Surgery

Life Threatening

Call 999 or go to A&E now if:

Urgent But Not Life Threatening

Visit an urgent care centre if:

Non-urgent

Use NHS 111 if:

Find Us

Integrated Care Board