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Submit an Anima

The best way to request an appointment with a GP or other member of our healthcare team is to submit an online request.   

You can do this by clicking the link below which will take you to our ANIMA on-line requests page

ANIMA is a secure app which integrates with our practice systems and your medical record and helps us to offer better online access for our patients

All appointment requests are reviewed by a GP within 24 working hours and usually on the same day (if you submit a non-urgent request late on a Friday, one of our GPs may not review it until we are open again on Monday)

One of your GPs will assess your request to determine the best course of action to support your individual needs

We will always let you know what is happening within 48 hours.  If your needs are more urgent, we will contact you the same day to make an appointment or to offer advice

If your needs are less urgent and you need to see one of our team,  we will arrange an appointment with you as soon as we have availability, which is usually within 3 weeks.  If it is going to be longer than this we will keep you informed.

Depending on your needs we will sometimes offer you advice and/or sign-post you to alternative services that are well suited to meet your needs

If you have submitted an appointment request, and are awaiting a response, please rest assured we will be dealing with your request and we will respond as soon as we can

You can also request other help via ANIMA, including for example sick notes, repeat prescriptions and requests for access to your records

If you have already submitted an online request, please be assured we are dealing with your request.  Please try to avoid sending repeat requests for the same issue, unless your symptoms have changed significantly,  as this only slows us down

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